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Registration & My Account

Q. Do I have to register to shop at Maybellindia.com?
You don't have to register to shop at Maybellindia.com, you can shop from our site as a guest (which is the default setting). However as a registered customer, you have the added benefits of quicker checkouts, creating your wish list, tracking your orders and so much more.
Q. How do I register?
You can register by clicking on the user icon in the upper right corner of our website on any page. Just click on the new user link.
Q. Do I have to disclose my e-mail id and phone number for registration?
Yes, it is important to disclose these details as it helps facilitate a smooth operation and ensures a secure shopping transaction for you. Rest assured, your data will remain secure with us.
Q. Is my personal information secure at Maybellindia.com?
Absolutely. Please see our Privacy Policy to know more.
Q. Are there any charges for registration?
Registration is absolutely free.
Q. Will my registration expire?
No, your account registration will never expire.
Q. How do I get a new password?
You can click on Forgot Password option available on clicking the user profile icon on the top right corner of any page. A link to set new password will be mailed to your registered email id.
Q. Can I edit my personal information?
Yes, It can be done in the "My Account" section.

 

Product Related

Q. What kind of products do you sell online?
Maybellindia.com sells women's apparel - kurtas, tunics, skirts, trousers & nightwear. We are constantly updating our product lines so keep coming back and checking in on us.
Q. How do I know my size?
At Maybellindia.com, we follow the universal S,M,L,XL sizing format. To know which size will fit you best, just follow our size guide given in every product section.
Q. Can it be possible to make custom fitting garment?
Unfortunately at this point, it is not possible for us to tailor custom sizes
Q. Do you offer alterations?
You can take your purchase to any of our city stores and our expert staff can arrange to have the necessary alterations made. Charges may apply.
Q. Are your online collections & in-store collections the same?
The collections that we house in-store and our online collection are about 90% same. We do have exclusive collections designed only for our e-shop and also exclusive promotional rates on select products online.

 

Subscription

Q. How do I unsubscribe from your services?
You can unsubscribe by clicking on the unsubscribe option from the Accounts Dashboard

 

Delivery

Q. I am based out of India and I want to place an order for a delivery in India. Is it possible?
Yes, at the time of checkout please enter the correct address in India that you the ordered delivered to.
Q. Do you deliver out of India?
At the moment we deliver to Singapore, Malaysia, UK, US & Canada. For shipping rates please visit our shipping & returns page.
Q. What if I am not available when you deliver the merchandise?
Courier companies usually call the customer to check their availability. In case the delivery fails, the parcel is re-dispatched after taking appropriate instructions from the customer.
Q. Can I change the shipping address of the order?
You can change the shipping address before your order is billed or shipped. This could be done by contacting our customer support with your order details.
Q. How do I return a product?
Kindly read return policy document from the SHIPPING & RETURNS section.
Q. Can I book an order for delivery to more than one address?
No. You have to place separate orders for different shipping addresses.
Q. What are the shipping charges, are there any additional charges?
We offer free packaging and shipping on all orders.
Q. How can I track my order?
Once your shipment is booked from our side you will be receiving a system generated mail with courier details. You can track your order status using the same details on the respective courier's website.
Q. What is the stipulated delivery time for an order?
We ensure a standard 4 - 10 business days delivery time our orders depending upon the location. In the event of a delay, you will be intimated of the same.
Q. What should I do if I receive a different item from the one that I have ordered?
If a wrong shipment has been delivered to you, please contact our customer care within 24 hours of receiving the delivery.

 

Orders and Payment

Q. How do I make a payment?
Our site accepts payment via netbanking, credit or debit card, cash card 7 wallet payments.
Q. Do you accept payment through Cheque/Demand Draft?
No, unfortunately we don't currently accept cheque or demand draft payments.
Q. What happens if my credit/debit card has been compromised while making a payment online?
We do not store/retain your credit card information. If you suspect any such thing, then please report this immediately to your bank.
Q. What happens if merchandise ordered is out of stock?
If a product goes out of stock while adding it to your shopping cart, you will be informed immediately and in such a case we refund the amount.
Q. Is there a limit to the quantity that I can order?
No, there's no limit.
Q. Can I cancel an order?
Yes, you may cancel an order fully or partially within 24 hours from the time of placing the order. You can get in touch with our customer support with your order details and take further steps.
Q. What do I do if my order is received in a damaged condition?
If you notice that your parcel is damaged or tampered, you should refuse to accept it and return it to the courier personnel with all of the original packaging material. You need to get in touch with the customer support immediately.